Privacy Policy

At Crownstone Marketing, we understand the power that digital platforms hold for transforming your business and creating meaningful connections. These benefits are at risk if people are concerned about their privacy. We are committed to providing you with services that respect and protect your personal privacy choices and concerns. In general, we gather information about our clients and users to better serve your marketing and business needs. We only use such information to provide exceptional service and never share it inappropriately.

Crownstone Marketing is the sole owner of the information collected through our website and services. We will not sell, share, trade, or rent this information to others in ways different from what is disclosed in this statement. We collect information from our clients and users at several different points. We ONLY collect personal information necessary to effectively provide marketing services, consultations, and business solutions to our clients. We do not sell, trade, transfer, rent, or exchange your personal information with anyone.

Our service functionality requires users to provide contact information (such as email address, phone number) and business information (such as company name, industry, marketing goals). This information is used to contact users when necessary, provide requested services, and deliver marketing solutions. We do not sell, trade, transfer, rent, or exchange your personal information with anyone. We do not disclose information about your individual interactions with our services, or personal information that you provide, to any outside parties, except when we believe the law requires it.

Our website provides email contact options so that you may reach us directly with questions or inquiries about our services. We read all messages received and make efforts to respond promptly. In addition to replying to your inquiry, we may file your communication for future reference regarding service improvements. Your personal information is not shared, traded, sold, or exchanged with any third parties without your express permission.

How We Collect Phone Numbers: We collect mobile phone numbers when you voluntarily provide them through our contact forms, consultation requests, or other communication channels. You have the option to opt-in to receive SMS text messages by checking the SMS consent checkbox.

SMS Consent: Your consent to receive SMS messages is completely optional and separate from email consent. You can choose to receive email communications only, SMS only, or both. Consent to SMS messaging is not a condition of using our marketing services.

How We Use Phone Numbers: Phone numbers are collected to provide you with marketing services including campaign updates, appointment reminders, strategic insights, and direct communication with our team. We will only send SMS messages to phone numbers that have explicitly opted in.

Third-Party SMS Service Provider: We use Twilio, a trusted third-party service provider, to deliver text messages. When you opt-in to SMS communications, your phone number is securely transmitted to Twilio for message delivery. Twilio processes your phone number in accordance with their privacy policy and industry-standard security practices.

SMS Data Storage and Security: Your phone number is stored in our secure database with industry-standard encryption. Only authorized Crownstone Marketing personnel have access to phone numbers for legitimate business purposes.

SMS Data Retention: We retain your phone number and SMS consent records for as long as you maintain active consent or as required for legal compliance purposes.

Geographic Availability: SMS services are currently available only to phone numbers in the United States and Canada.

Your SMS Privacy Rights: You may opt-out of SMS messages at any time by replying STOP to any message or by contacting us directly. Your phone number will never be sold, rented, traded, or shared with third parties for their marketing purposes.

Age Verification: You must be 18 years of age or older to consent to receive SMS messages.

Crownstone Marketing is a digital marketing agency specializing in helping businesses grow through strategic marketing solutions. We collect information necessary to effectively plan, execute, and optimize marketing campaigns for our clients. This includes business information, target audience data, and campaign performance metrics. We ONLY collect personal information necessary to provide exceptional marketing services and business growth solutions. We do not sell, trade, transfer, rent, or exchange your personal information with anyone.

This website uses the following cookies and analytics:

Google Analytics: This cookie allows us to see information on user website activities including page views, traffic sources, and time spent on our website. The information is depersonalized and displayed as aggregated numbers, meaning it cannot be tracked back to individuals. This helps protect your privacy while allowing us to improve our services.

Google Ads: Using Google Ads tracking, we can see which pages helped lead to contact form submissions and conversions. This allows us to optimize our marketing budget and provide better service.

Crownstone Marketing provides users the opportunity to opt-out from our mailing list. To do this, click on the unsubscribe link found in our email communications. You will be automatically removed from further emails to your address. You may also contact us directly to manage your communication preferences.

This site may contain links to other websites. These sites have their own policies and practices with respect to online privacy, and Crownstone Marketing cannot be responsible for the privacy practices or content of these external websites. Only certain employees have access to the information you provide us. We impose strict rules on employees who have access either to databases that store user information or to servers that host our services. While we cannot guarantee that loss, misuse, or alteration of data will not occur, we take reasonable measures to prevent such occurrences.

We may disclose personal information when required by law or in the good-faith belief that such action is necessary to comply with legal processes or protect the rights and safety of our business and clients.

This policy may be revised over time as new features are added to our services. We will post those changes so that you will always know what information we gather, how we might use that information, and whether we will disclose it to anyone. Please check this page periodically for updates to our privacy policy. We will notify you directly if there is a material change in our privacy practices. We will take commercially reasonable measures to obtain written or active consent from users if we plan to use collected information in a manner different from that stated at the time of collection.